Email: vssupport@rprwyatt.com
Submit a ticket: https://rprwyatt.com/contact-us-customer-service/
Call us at (602) 263-8788.
If you would prefer to troubleshoot the issue in your VitalSigns Environment rather than contact support, we have curated some of our more frequently asked questions.
If you don't find a Question that directly relates to your issue, please do not hesitate to contact us by Email, Phone, or by submitting a help-desk ticket.
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A: In many cases, workstations, servers, and/or VM's that are being used for other in production purposes can have multiple programs that will conflict with VitalSigns and our back-end components. This can ultimately hinder the performance and/or functionality of VitalSigns VitalSigns acts as an end user to collect various statistics. The back-end components that VitalSigns uses are:
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A: We must run mongodump from the Command Line The steps to perform the restore are as follows:
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A: We must run mongorestore from the Command Line. The steps to perform the restore are as follows:
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A: Through IIS the Port can be changed. (Step 1) The port might also need to be allowed through the firewall. (Step 2)
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A: The VitalSignsMicrosoft.exe file must be returned to its place in the Vitalsigns folder. Step 1: Run an Upgrade to have the service reinstalled.
If the file is back in the folder but the Microsoft service is gone, skip to Step 2. If the file has not been returned, repeat the 3rd step of Option 1. If the file is not returned after the second attempt, perform Step 1.5. Step 1.5: If required, White-list the file with the Antivirus program
If the file is back in the folder but the Microsoft service is gone, proceed to Step 2. Otherwise, you are done! Step 2: If required, Reinstate the file as a Windows Service
You are now done! |