The Hours set in the Hours and Destinations is from a list of user-configurable entries of Hours that are configured on the Business Hours tab on the Application Settings page.The Hours and Destinations allow for dynamic configuration of what email addresses and/or phone numbers that Alerts will be sent to.
You can create alert definitions to receive a variety of alerts (i.e. dead mail, not responding, disk space low, etc.) pertaining to the overall status of your environment.
Step 1: Create Alert Hours and Destinations
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On this page, the Escalation can also bet set. Escalation is when the underlying cause of an Alert isn't taken care of in a user-configurable threshold of time, the email address or phone number in the Escalation definition will be made aware of the Alert.
Step 2: Add Alert Escalation Settings (Optional)
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